FAQ
Frequently Asked Questions
Pricing for Larger Quantities
Please Email us and we will provide you with prices for larger Quantities
Ordering Bespoke Goods
We work hand in hand with UK manufacturers which allows us to supply you with the ideal packaging solution to meet your needs.
You can request a price for your bespoke goods, please email us on sales@arotrading.co.uk with the following:
- The Product
- The Colour
- Size
- Thickness (gauge)
- Quantity
We will then get back to you with if we can get it manufactured and the price.
Please call us on 01254 691354 for further information.
Dispatch Time
We offer a same day dispatch time if ordered before 12pm
Anything after 12pm will be dispatched the next day
Working days are Monday to Friday.
Any orders placed after 12pm on Friday will be dispatch on the next working day.
How to cancel your Order
Please let us know before your goods are dispatched and we can cancel you order.
If your goods have been dispatched then unfortunately, we will not be able to cancel your order.
Please refer back to Dispatch Time to understand how we dispatch goods.
Can I collect?
Customers are welcome to collect.
Please let us know you will be collecting before we dispatch goods.
Our address is ………………
How can I return items
If you are unhappy with your order you may return it for a full refund or exchange within 14 days of purchase.
Postage is payed by the buyer unless the item is faulty.
In the unlikely event that you receive damaged, defective products or incorrect product please email us on Sales@arotrading.co.uk or call us on 01254 691354 and we will arrange a free returns label.